Chapter - III
Review on Call Book

3.1    Highlights

Intended as an interim arrangement wherein cases could be kept till they were ripe for adjudication, there has been a large increase in the number of cases retained in the call book in the year 2001-02.

(Paragraph 3.4)

540 cases involving demands for Rs.413.58 crore in 55 Commissionerates were entered in the call book in violation of the prescribed norms.

(Paragraph 3.6)

1512 cases involving demands for Rs.349.38 crore in 31 Commissionerates were kept in the call book even though no appeals were pending in these cases.

(Paragraph 3.8)

4820 cases involving demands for Rs.2622.68 crore in 56 Commissionerates were kept pending in the call book for want of clarifications/decision by the Board.

(Paragraph 3.9)

1655 cases involving demands for Rs.1043.82 crore in 37 Commissionerates continued to be retained in the call book despite these cases no longer being in contest with audit.

(Paragraph 3.10)

Ineffective internal control mechanism coupled with non-adherence to the instructions of the Board regarding monthly review of the cases at Commissionerate level was largely responsible for accumulation of cases in the call book.

(Paragraph 3.12)

3.2    Introduction

According to the Manual of Office Procedure brought out by the Department of Administrative Reforms and Public Grievances, a call book was required to be maintained by it in which a case which had reached a stage where no action could, or needed to be taken to expedite its disposal for at least 6 months (e.g. cases held up in the law courts) could be transferred with the approval of a competent authority. Cases transferred to the call book are not included in the monthly statement of pending cases.

The Central Board of Excise and Customs (Board) through their instructions dated 14 December 1995 enlarged the scope for inclusion of cases in the call book by clarifying that the following category of cases could be transferred to call books.

  1. Cases in which the Department had gone in appeal to the appropriate authority.
  2. Cases where injunctions had been issued by Supreme Court/High Court/CEGAT, etc.
  3. Cases where audit objections were contested.
  4. Cases where the Board had specifically ordered the same to be kept pending and to be entered into the call book

In their 14th Report (May 1997) the Public Accounts Committee (11th Lok Sabha), expressed their concern over the manner of transfer of cases to call book and desired that the Ministry of Finance (the Ministry) review the system of transfer of cases and ensure that these were done strictly in terms of the instructions and were properly subjected to the prescribed periodical review both by the Commissioners as well as by the Board. In their 39th Report (13th Lok Sabha), Committee further desired that Commissioners of Central Excise should examine and approve the cases before their transfer to the call book and that such cases should be scrupulously reviewed regularly and the progress of linked cases in litigation also monitored.

3.3    Audit objectives

A comprehensive appraisal of the system of maintenance of call book was carried out to seek assurance that:

  1. only authorised cases were entered in the call book,
  2. cases already entered were regularly reviewed and re-opened when ripe for adjudication.

For this purpose, records of 162 divisions/adjudicating sections in 56 Commissionerates of Central Excise out of 61 Commissionerates were checked. The audit findings are contained in the succeeding paragraphs.

Macro analysis

3.4    Increase in the cases transferred to call book

The pendency position of cases transferred to call book during the past 2 years (position as on 30 September 2002) in respect of 54 Commissionerates according to information furnished by them is given below: -

(Amount in crore of rupees)

Period Cases Percentage
increase/decrease
No. Amount No. Amount
Upto 2000-01 21925 8841.01 -- --
Upto 2001-02 (Position as on 30.09.2002) 29251 12313.74 33 39

From the table above it is evident that during the period 2001-02 there was a large increase of 33 per cent in terms of number and 39 per cent in terms of amount compared to the pendency upto 2000-01.

  • An analysis of the rise in the quantum of cases transferred to the call book during the year 2001-02, revealed that there was a significant increase of 40 per cent in terms of numbers and 106 per cent in terms of amount in the category ‘pending decision of the Board’ over the previous year.
  • Amongst the 11 Chief Commissionerates, the Chief Commissionerate, Delhi recorded an increase of 59 per cent in terms of number and 106 per cent in terms of the amount in cases transferred to call book during the year 2001-02 over the previous year.

3.5    Age-wise pendency

The age wise pendency of the cases in the call book in respect of 55 Commissionerates was as under :-

(Amount in crore of rupees)

  No. Amount
More than 10 years old 1028 194.32
Between 6 and 10 years 3197 855.06
Between 3 and 6 years 8622 2891.33
Less than 3 years old 16404 8373.03
Total 29251 12313.74

The cases pending in the call book for more than 3 years was 44 per cent in terms of number and 32 per cent in terms of value.

Micro analysis

The number of demand cases transferred by the Department to call book being large, an effort was made in audit to identify the factors responsible for the pendency through a test check of the records of selected divisions.

3.6    Cases entered in violation of prescribed norms

The Board vide their instructions dated 14 December 1995 specified the category of cases which could be transferred to the call book. From a test check of records, it was revealed that 540 cases involving demand of Rs.413.58 crore in 68 divisions/adjudication cells in 55 Commissionerates had been kept in the call book, even though they did not fall under any of the categories specified for this purpose. The details are as under: -

(Amount in crore of rupees)

Sl. no. Period Ordered by the courts for denovo adjudication Pending for want of chemical examiner’s report Pending with settlement commissioner Transferred to call book without specific approval of Commissioner/Board Provisional assessment cases
No. Amount No. Amount No. Amount No. Amount No. Amount
1. Cases more than 5 years old 59 12.06 8 0.16 -- -- 91 10.23 7 97.89
2. More than 2 years old 24 2.84 3 1.15 -- -- 121 98.16 1 24.95
3. Less than 2 years old 25 1.74 19 1.08 10 2.87 168 152.61 4 7.84
  Total 108 16.64 30 2.39 10 2.87 380 261.00 12 130.68
                Grand Total 540 413.58

Unauthorised transfer of these cases to the call book had resulted in locking up of large amount of potential revenue.

Some illustrative cases are given below :-

3.6.1    Nine cases involving revenue of Rs.3.80 crore in respect of M/s. Chittaranjan Locomotives, Asansol in Bolpur Commissionerate of Central Excise, were transferred to call book even though they were remanded by CEGAT and the Commissioner of Central Excise (Appeal) for denovo adjudication in 1991 and 1994 respectively. No action was taken by the Department to remove the cases from the call book and adjudicate the same for over 10 years.

On this being pointed out (September 2002), the Commissionerate replied (March 2003) that the cases had now been removed from call book and denovo adjudication done.

3.6.2    In Surat I Commissionerate of Central Excise, a case involving revenue of Rs.12.85 crore on account of wrong availment of Modvat credit on false documents against M/s. Rama Newsprint and Paper Limited Surat was irregularly transferred to call book in July 1999 without approval of the Commissioner because it was also being investigated by the CBI.

3.6.3    A provisional assessment order involving an amount of Rs.24.95 crore in respect of M/s. VICCO Laboratories was issued by Goa Commissionerate in September 1997. The case was transferred to call book in 1999. Despite the amendment in Central Excise Rules with effect from 1 July 2001, requiring the competent authority to finalise the assessment within six months, the case continued to be kept in call book. Thus, potential revenue of Rs.24.95 crore remained blocked due to unauthorised transfer of provisional assessment case to call book.

3.6.4    Demand notices involving excise duty of Rs.18.12 crore were issued to M/s. Indian Oil Corporation and M/s. Hindustan Petroleum Corporation in April 2000 and June 2000 respectively in Delhi I Commissionerate of Central Excise, at the instance of central excise intelligence. After a period of more than a year, the Board vide their orders dated 8 June 2001 assigned these cases to the Commissioner of Central Excise (Adjudication), Delhi by name for adjudication. Despite the appointment of adjudicating authority by the Board, the Commissioner of Central Excise, Delhi I, wrote to Director General, Central Excise Intelligence, Delhi in November 2001 requesting him to take up the matter with the Board for appointing an appropriate adjudicating authority, as he could not adjudicate due to jurisdictional problem. The case was unauthorisedly transferred to call book by the Delhi I Commissionerate thereby locking up potential revenue of Rs.18.12 crore.

3.7    Non-vacation of stay orders

The Public Accounts Committee in their 53rd Report (10th Lok Sabha) while discussing audit para 3.66 of Report of the Comptroller and Auditor General on Central Excise for the year 1990-91 expressed concern over the alarming situation of pendency of cases in the court and, cautioned both the Ministry of Finance and Law that ‘there should be no let up in securing early vacation of stay orders and collection of substantial revenue that have been blocked’.

A test check of records revealed that 2106 cases involving revenue of Rs.1052.17 crore in 34 Commissionerates, were kept in call book for more than one year as on 30 September 2002 due to non-vacation of stay orders by the courts. The age-wise pendency of these cases was as follows:-

(Amount in crore of rupees)

More than 10 years old More than 5 years old More than 3 years old 1 to 3 years Total
No. Amount No. Amount No. Amount No. Amount No. Amount
215 45.06 375 417.92 850 258.02 666 331.17 2106 1052.17

  • Cases pending for more than 5 years constituted 28 per cent of the total cases pending in the call book for more than a year. Such prolonged delays betray lack of concerted effort to get the stay vacated as also non-existence of effective internal mechanism to cope with cases of litigation.
  • Concerned over the heavy pendency of excise litigation cases, the Public Accounts Committee (1984-85) in their 9th Report (8th Lok Sabha) recommended creation of a separate Directorate in the Board for effective pursuance of the cases in litigation. The Ministry, however, created special cell (litigation) in the Board instead, which, Public Accounts Committee (2002-03) in their 39th Report (13th Lok Sabha) observed, had failed to cope with the cases of litigation. It was only after the Committee drew attention to their earlier recommendations that the Ministry created a Directorate of Legal Affairs under the Board in June 2002 after a lapse of more than 16 years.

Some illustrative cases are given below:

3.7.1    A show cause notice for Rs.10.60 crore for clearances between 1986 and 1989 was issued to M/s. Maruti Udyog Limited, Gurgaon in Delhi III Commissionerate in April 1990. The case was transferred to call book in 1991, when the assessee filed a writ petition in Delhi High Court and obtained stay orders in February 1991. Even after a lapse of more than 12 years, the stay has not been got vacated. On this being pointed out (September 2002), the Commissioner of Central Excise, Delhi III wrote to the central government standing counsel in September 2002 for taking necessary action for early listing of the case.

3.7.2    Demands for duty of Rs.3.02 crore and Rs.1.11 crore against M/s. Mayil Mark Nilayam Chennai I and M/s. Palanganatham Rice and Oil Mills, Madurai were issued by Chennai I and Madurai Commissionerates respectively on account of clearance of shikakai powder without payment of duty in 1998. The assessees filed a writ petition in Madras High Court and obtained stay orders in 1998, citing a judgement of Karnataka High Court that shikakai was not dutiable. However this judgement was struck down by the same High Court and classification of shikakai under chapter 33 upheld by the Supreme Court (January 2000). Despite judgements favourable to revenue and instructions by the Board (February 2002), the Department did not get the stay vacated.

3.7.3    Three show cause notices involving demand for Rs.4.64 crore for the period from April 1986 to June 1999 on account of dutiability of teleprinter rolls were issued to M/s Delhi Paper Products Co. (P) Limited, in Delhi I Commissionerate of Central Excise. The show cause notices were transferred to the call book on the plea that the assessee had obtained a stay in September 1982, in an earlier case. No efforts was made by the senior central government counsel to either seek an opinion from the legal department on the applicability of the earlier stay order to the present case or to get the stay vacated from the High Court. Even after the request by the concerned Deputy Commissioner, the anti evasion branch took no action to book a case or seize goods. The Department also failed to issue further demand notices for the period from July 1999 onwards. The non-issue of demand notices could result in the demands for the period after July 1999 becoming time barred.

3.7.4    M/s. Bajaj Auto Limited was served with 40 demand notices for Rs.2.25 crore during the period October 1986 to March 2002. The notices were transferred to the call book during the period from December 1987 to May 2002 based on a stay order from Mumbai High Court. A civil appeal was filed for vacation of stay. No follow up action was taken by the Department on two interim orders passed by High Court in December 1994. The case is pending for over 14 years.

3.8    Cases where no appeal is pending

A scrutiny of records revealed that 1512 cases out of 29251 cases pending as on 30 September 2002 involving demand for Rs.349.38 crore in 34 divisions/adjudication branches in 31 Commissionerates, were being kept in the call book despite existing judgements by courts in these cases/similar cases.

Some illustrative cases are given below :-

3.8.1    The validity of section 3A of the Central Excise Act, 1944 was challenged by iron and steel manufacturers in the case of Government of India vs. Supreme Steels Private Limited and others, before the Apex court. The Supreme Court passed interim orders in April 1998 barring the Department from taking penal or coercive measures. The Ministry of Law opined on 9 August 2000 that the Department could, however, adjudicate cases in respect of duty alone. The case was finally decided in favour of revenue and the Board issued instructions on 21 January 2002 to finalise all pending assessments.

Audit observed during test check of records that despite the above orders, 759 cases involving Rs.105.90 crore in 22 Commissionerates both on account of duty and penalty and interest, continued to be kept in the call book.

3.8.2    A case involving revenue of Rs.4.87 crore in respect of M/s. Bhushan Processors Private Limited in Ahmedabad I Commissionerate was transferred to call book in January 2000, as the assesseee filed special leave application in both Gujarat High Court and Supreme Court. Even though the case was dismissed by Gujarat High court on 22 February 2000 and Supreme Court on 31 October 2000, the same was not removed from the call book till the date of audit (December 2002).

3.9    Clarification awaited from the Board

A scrutiny of records in 56 Commissionerates revealed that 4820 cases involving an amount of Rs.2622.68 crore were kept pending under the category ‘for want of clarifications from the Board’. The age-wise pendency of the cases was as under:-

(Amount in crore of rupees)

Cases more than 5 years old More than 3 years old Less than 3 years old Total
No. Amount No. Amount No. Amount No. Amount
278 25.35 455 458.86 4087 2138.47 4820 2622.68

There was an alarming increase (40 per cent in terms of number and 106 per cent in terms of the amount) in this category during the year 2001-02, which is indicative of a reluctance by the Board to take a final view on issues ordered by it to be kept pending.

Some illustrative cases are given below :-

3.9.1    Twelve show cause notices for Rs.96.21 crore for the period from June 1996 to February 2002 on account of misclassification of bathing bars were issued to M/s. Hindustan Lever Limited in Pondicherry Commissionerate. Due to Board’s instructions dated 16 November 1999, the case was transferred to call book in 1999. The issue was kept pending for 6 years and in the call book for more than three years for want of a decision by the Board.

3.9.2    On a demand raised by Mumbai VI Commissionerate against M/s. Amardeo Plastics for Rs.52.82 crore, the assessee made a representation to the Board on 26 October 1998. The Board did not specifically order the case to be kept pending and the Commissioner of Central Excise intimated the Board that the case was under the process of adjudication. Despite this, the case was irregularly transferred to call book on 29 January 1999. Interestingly, there was no further communication from the Board. Thus adjudication in this case has been postponed and the case transferred to call book.

3.10    Cases where audit objections were already accepted/settled

As per the orders of the Board dated 14 December 1995 only those cases relating to audit objections were to be transferred to call book which were contested by the Department. A scrutiny of records revealed that 1655 cases in 37 Commissionerates involving demands for Rs.1043.82 crore continued to be retained in the call book even though in these cases either the objections were already admitted by the Ministry or settled in audit on furnishing of necessary clarification by the Department. These cases being no longer in contest, ought to have been recalled from call book.

A few illustrative cases are given below :-

3.10.1    On an objection raised in audit in 1995, show cause notices involving an amount of Rs.3.80 crore were issued on account of mis-classification of carton boxes to M/s VFC Limited, Halol in Vadodara Commissionerate. All these cases were transferred to call book in 1996 pending decision of the Commissioner (Appeal), who in his orders dated 26 May 1998 decided the case in favour of revenue thus upholding the contention of audit. Since the objection was no longer in contest, the show cause notices ought to have been removed from call book and adjudicated upon.

3.10.2    Even after the objections raised by Audit were admitted by the government, the following cases continued to be kept in the call book.

(Amount in crore of rupees)

Commissi-onerate

Name of the assessee

Audit para no. and period
of the audit report

Amount

Bolpur IISCO, Burnpur 2.17(iii)(b) of 1992-93 0.28
Kolkata I India Foils 3.19 of 93-94 1.69
Kolkata IV Dankuni Coal Complex 8.2 of 2001-02 3.57
Kolkata II Hindustan Lever Chemicals Limited 8.11 of 2001-02 0.82
Total 6.36

3.11    Loss of revenue due to closure of units

A test check revealed that in 36 Commissionerates, 1106 units against whom demands for Rs.178.12 crore were kept pending in the call book were already closed as per details given below: -

(Amount in crore of rupees)

  No. Amount
Units closed for more than 5 years 721 104.68
Units closed for more than 3 years 154 41.76
Units closed since less than 3 years 231 31.68
Total 1106 178.12

The prospects for recovery in the event of finalisation of adjudications proceedings in these cases appear to be bleak.

A case is illustrated below: -

A demand case involving an amount of Rs.2.05 crore in respect of M/s. Ishar Alloy Steels Limited in Indore Commissionerate was unauthorisedly transferred to call book in November 1997 in violation of norms prescribed by the Board. While the unit was closed by the assessee in 2000, the case was not adjudicated as it had been transferred to the call book unauthorisedly.

3.12    Ineffective internal control mechanism

An appraisal of the internal control mechanism conducted in audit revealed the following: -

3.12.1    Review at range/divisional offices

As per the Manual of Office Procedure for central government offices, the range officer/divisional officer is required to review the call book cases on a monthly basis so that the cases which have become ripe for action are removed from it before preparation of monthly technical report. It was noticed that in 65 test checked divisions/adjudication branches of 26 Commissionerates, no such review was undertaken.

3.12.2    Non-maintenance of call book register/non-preparation of monthly abstract

In 8 test checked divisions/adjudication branches, it was noticed that call book registers were not being maintained in the format as prescribed in the manual of office procedure. In 24 test checked divisions, call book registers were not found closed every month. No monthly abstract showing opening balance, receipt, disposal, closing balance etc. was drawn at the end of each month in these divisions.

3.12.3    Incorrect reporting in monthly technical report

It was noticed in 44 test checked divisions that no proper checks were exercised at the time of incorporation of the information in the monthly technical reports. This resulted in incorrect/suppressed data of pendency being reported therein.

Some of the cases of discrepancies are illustrated as follows: -

(Amount in crore of rupees)

Commisionerates/ Divisions Period Call book of
adjudication branch/division
As per technical
report of adjudication
branch/ division
Difference
No. of cases Amount involved No. Amount No. Amount
Vadodara (Division IV) 30.6.02 81 112.61 81 668.27 -- 555.66
Delhi III (Gurgaon I) 30.9.02 173 368.18 173 169.59 -- 198.60
Vishakhapatnam 30.9.02 74 145.62 65 284.20 9 138.58
Delhi I (All divisions) 30.9.02 174 303.71 165 425.69 9 121.98
Delhi III (Gurgaon II) 30.9.02 159 94.40 165 104.03 6 9.63
Kolkata III (Adjudication Cell) 30.9.02 65 106.36 54 99.22 11 7.14
Bolpur (Adjudication Cell) 30.9.02 92 258.10 221 264.92 129 6.82
Delhi III (Ambala) 30.9.02 245 39.24 175 33.90 70 5.35
Guntur (All divisions) 30.9.02 141 65.00 138 69.63 3 4.63
Mumbai VI (Adjudication Cell) 30.6.02 131 160.38 68 155.79 63 4.59

The fact that discrepancies existed in reporting was also highlighted by the Board which issued instructions on 23 May 2003 to all the Commissioners to take utmost care in compiling vital data.

3.12.4    Review at commissionerate level

The Board vide their letters dated 6 September 1990, 4 March 1992 and 30 March 1998 directed the Commissionerates to review the pending cases every month. Audit scrutiny revealed that in 30 test checked Commissionerates, the monthly technical reports received from divisions were compiled and furnished to the Chief Commissioners without proper review of the cases shown as pending in the call book.

On this being pointed out (February 2003), the Bolpur Commissionerate replied (March 2003) that due to frequent transfers at the level of the Commissioner/Additional Commissioner and Joint Commissioner, such review could not be done.

3.13    Action by the Department on audit findings

On audit pointing out irregular transfer of cases to the call book, 258 cases involving an amount of Rs.52.46 crore which were ripe for adjudication were removed from the call book.

A few illustrative cases are given below: -

3.13.1    The demand case involving Rs.4.18 crore relating to M/s. Richardson and Cruddas, Nagpur in Nagpur Commissionerate of Central Excise, was taken out of call book by the Department for adjudication (February 2003) when it was pointed out in audit (July 2002) that following a ruling of the Supreme Court in M/s. Elecon Engineering Company Limited Vs. Commissioner of Central Excise, Chandigarh, a similar case had been decided by the CEGAT in favour of revenue.

3.13.2    Three cases of provisional assessment involving demand for Rs.1.16 crore in respect of M/s. CIMMCO, Gwalior, in Indore Commissionerate of Central Excise were removed from call book in August 2002 on being pointed out by Audit that these cases were kept in the call book in violation of the prescribed norms.

3.14    Recommendations

In view of the increase in the number of demand cases transferred to call book, there is an urgent need for streamlining the monitoring system by effective monthly review both at divisional and Commissionerate level. Proper co-ordination between Commissioners and newly formed Directorate of Legal Affairs, Customs and Central Excise is required to cope with litigation cases effectively. Besides, it is recommended that time limit be stipulated for decision by the Board on cases transferred to call book on its specific orders.

The above observations were pointed out in August 2003; reply of the Ministry had not been received (February 2004).