GPF
CITIZENS’ CHARTER:
Reasons for Non settlement of GPF cases on Retirement / Death:
- Issue of Retirement Benefits within two months of receipt of the cases complete in all respects.
- To address the concerned authorities in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action.
- To acknowledge receipt of all complaint cases within one week in respect of hard copy complaints to CAG /AG .
- Auto acknowledgement for all e-mails and Online grievances on downloading.
- To furnish final replies to complaints relating to retirement benefits within two months of their receipt.
- To furnish final replies to correspondence relating to discrepancies in General Provident Fund accounts within three months of receipt.
- Non receipt of final withdrawal application before at least two months before the date of retirement of the Government Servants.
- Applications received with column 17 not certified, subscriber/ family member not signed , DDO /HOD not signed / countersigned.
- Non enclosure of death certificate , family member certificate , guardianship certificate in case of minor beneficiary.
- In sub - judice cases , where the Legal authority has directed for non payment of GPF amounts .
Timelines for GPF Work
| Sl No. | Item of Work | No. of Days from the date of receipt in this office |
| 1. | Settlement of FW Cases | 60 Days |
| 2. | Settlement of RB Cases | 90 Days |
| 3. | Clearance of Regular Correspondence | 30 Days |
| 4. | Clearance of RTI Letter | 30 Days |
| 5. | Clearance of Complaint | 60 Days |
| 6. | Clearance of Online Grievances | 60 Days |
| 7. | E-mail queries | 15 Days |
