About Us
The relevant provisions of the Citizens' Charter relating to Audit Offices are produced below.
Vision
The vision of C&AG of India represents what we aspire to become: We strive to be a global leader and initiator of national and international best practices in public sector auditing and accounting and recognised for independent, credible, balanced and timely reporting on public finance and governance.
Mission
Our mission enunciates our current role and describes what we are doing today: Mandated by the Constitution of India, we promote accountability, transparency and good governance through high quality auditing and accounting and provide independent assurance to our stakeholders - the Legislature, the Executive and the Public - that public funds are being used efficiently and for the intended purposes.
Placing of the Annual Finance and Appropriation Accounts and the Audit Reports of the CAG on the website of the CAG
| SN | Our Services | How we measure our performance | Our Timelines |
|---|---|---|---|
| 1 | Dissemination of the Finance and Appropriation Accounts of the States1 and Audit reports of the CAG through the website of the CAG | Average time taken from the date of tabling of Accounts and Reports in the Parliament or the State Legislature as the case may be, to the date of uploading the same on the website of the CAG | 2 working days from the date of tabling in Parliament/State Legislature |
| 1 Union Accounts are hosted on the website of the Controller General of Accounts after these are laid in Parliament. | |||
2. Supplementary Audit of Accounts of Government Companies
| SN | Our Services | How we measure our performance | Our Timelines |
|---|---|---|---|
| 1 | Empanelment of Chartered Accountants | (a) Average time taken to upload provisional panel on CAG website, from the last date for submission of online applications by Firms/LLPs | (a) Second week of April every year |
| (b) Average time taken to upload final panel on CAG website, from the last date for receipt of representations on the provisional panel | (b) Fourth week of July every year |
Grievance Redressal
Grievances with regard to provisional empanelment, if any, may be sent through email to sao2ca5[at]cag[dot]gov[dot]in during the period of hosting of the provisional panel on CAG website. Grievances with regard to final empanelment hosted on CAG website may be addressed to Director General (Commercial), Office of the C&AG of India, 9, Deen Dayal Upadhyaya Marg, New Delhi 110124.
3. Performance Report of the Indian Audit and Accounts Department
| SN | Our Services | How we measure our performance | Our Timelines |
|---|---|---|---|
| 1 | Performance Report of the Indian Audit & Accounts Department | A performance report giving an overview of the functioning and significant activities of the department is published every year for the benefit of our stakeholders, including legislators, executives, academia, and members of the public | 6-9 months from the close of the financial year |
If service is not rendered as per the timelines:
- Inform/write to Ms. Vidhu Sood, Principal Director (SMU), Office of the C&AG, 9, Deen Dayal Upadhyaya Marg, New Delhi 110124; Phone: 23236827; dgsmu[at]cag[dot]gov[dot]in
- Send email to Strategic Management Unit of the Office of the C&AG, New Delhi atsao1smu[at]cag[dot]gov[dot]in
Public Information Officer
Appellate Authority