Introduction

The Commercial Department is responsible for the marketing and sale of the transportation provided by a Railway, for creating and developing traffic, for securing and maintaining friendly relations with the travelling and trading public and for cultivating good public relations. The Principal Chief Commercial Manager, as Head of the Commercial Department, is responsible to the General Manager for the efficient working of the Commercial Department. The Traffic Audit Section at Zonal HQ level deals with Commercial Department i.e. Goods Traffic, Coaching Traffic, Catering & Tourism. The Commercial Department plays a pivotal role in regards to earnings of railway.